Before booking or making an inquiry, please take a moment to review the following terms to ensure a smooth and seamless experience. Thank you!

1. Booking Procedures
When scheduling a service, you may select your preferred time slot; however, availability is subject to current bookings. Exact times within a slot cannot be requested unless explicitly agreed upon by the cat sitter in writing. Once a time slot has been confirmed, changes cannot be made unless mutually agreed upon in writing.

2. Service Time Slots
Our services are organized into three designated time slots for your convenience:

• Morning: 7:00 AM – 12:00 PM
• Afternoon: 12:00 PM – 5:00 PM
• Evening: 5:00 PM – 8:00 PM

Please note: Bookings requested outside these designated times incur an additional charge of £3 per visit.

3. Meet & Greet Policy
A meet and greet is required within one week or less prior to your scheduled booking. During this meeting, clients must provide their spare key and ensure that parking arrangements are made in advance—either by having free parking available or by arranging a valid parking permit.

4. Access Requirements
All clients are required to provide a spare key for service access. The key will be securely held during the visit and returned upon your arrival. Without a spare key, we cannot accept your booking, and no refund will be issued.

5. Client Conduct
Respectful behaviour is essential. Any form of harassment, bullying, or behavior that compromises the safety and well-being of our cat sitter will result in the immediate refusal of service.

6. Adherence to Agreed Time Slots & Change Requests
Clients are expected to adhere to the agreed-upon time slot. While you may request changes, such requests are at the sole discretion of the cat sitter and are not guaranteed. We will strive to accommodate change requests where possible, but flexibility is not a right.

7. Visit Requirements & Additional Instructions
Any tasks outside the agreed visit description will incur extra charges, and all cleaning supplies, food, and other relevant items must be shown at the meet and greet and kept easily accessible. Visit instructions and additional requirements must be provided in writing.

Each visit is scheduled for 25 minutes and will not be extended to accommodate feeding unless specifically requested in advance, in which case extra charges may apply; please ensure all tasks can be completed within the allotted time or request a longer visit as needed.

8. Cancellation Rights – Client Misconduct
Our cat sitter reserves the right to cancel any booking immediately if a client engages in misconduct, including harassment, bullying, or any behavior that compromises the safety and well-being of the cat sitter. This right also applies if a client fails to honor any agreements made at the time of booking.

9. Cancellation Policy
The cancellation policy for Cats and Kittens Sitter is as follows:
• 14+ Days Notice: If cancellation is given in writing 14 days or more prior to the booking, there will be no charge (full refund).
• 13 to 8 Days Notice: If cancellation is given in writing between 13 and 8 days prior to the booking, a charge of 25% applies (75% refund).
• 7 Days to 48 Hours Notice: If cancellation is given in writing between 7 days and 48 hours prior to the booking, a charge of 50% applies (50% refund).
• Less Than 48 Hours Notice: If cancellation is given in writing less than 48 hours prior to the booking, the full fee will be charged (no refund).
• Service Non-availability: In the unlikely event that we cannot honor your booking, your full payment will be refunded (full refund).
• Early Return or Non-Adherence: If you arrive home earlier than expected or fail to adhere to the booking timings and terms, you will not be refunded for the remaining visits.

Content Usage Rights

By booking cat sitting services with Cats and Kittens Sitter, you consent to the use of photos and/or videos of your cat(s) on our social media platforms and promotional materials.

• Content will only feature your cat(s) and will never include personal information such as names, addresses, faces, or identifiable features of your home.
• This content is used to highlight the care and joy provided to pets in our service and to promote responsible pet care.

If you do not wish for your cat(s) to appear in any media, you must notify us in writing (e.g., email or message) before your booking.

In the absence of such notice, your booking will be considered explicit consent for this use.

If you have any questions or require further clarification regarding these policies, please feel free to contact us. We appreciate your cooperation and look forward to providing the best care for your feline friend.

We are here to help you, so please communicate your needs and your cats’ and we’ll work together to create a schedule that suits you, ensuring a worry-free holiday.